Last updated: . This document explains how Recovercleansing collects, uses, stores, and protects personal information when you use our website and coaching services in New Zealand.
Recovercleansing operates minimal fitness coaching from 233–237 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. We are the data controller for personal information described in this policy unless stated otherwise.
Privacy enquiries: welcome@recovercleansing.world · Phone +64 4 922 0600 · Website recovercleansing.world · NZBN: 9429051507803
When you contact us, book sessions, or purchase programs, we may collect your name, email address, phone number if supplied, message content, scheduling preferences, billing references, and consent records for data processing.
With your knowledge, we record session notes, movement observations, and progress benchmarks to deliver safe, effective coaching. You may request copies of notes relevant to your training history.
When you browse our website, we may collect IP address, browser type, device characteristics, referring URLs, and approximate region derived from IP for security and performance analysis.
| Category | Examples | Source |
|---|---|---|
| Identity | Name | You |
| Contact | Email, phone | You |
| Coaching | Session notes, goals | Sessions |
| Technical | IP, browser | Website |
Scheduling, coaching, program administration, and client support.
Responding to enquiries and sending service-related updates.
Understanding website performance and refining content quality.
Meeting tax, accounting, and regulatory obligations in New Zealand.
We do not sell personal information to third parties for their independent marketing purposes.
We rely on your consent where you opt in, contract performance when you purchase programs, legitimate interests such as fraud prevention and service improvement, and legal obligations where applicable under New Zealand law.
We may share information with hosting providers, email services, payment processors, and calendar tools under contractual confidentiality obligations. We may disclose information when required by law or to protect the rights and safety of clients, staff, and the public.
Contact form submissions are retained up to twenty-four months unless a coaching relationship begins. Session documentation may be retained up to seven years for continuity and legal compliance unless a shorter period is requested and permitted. Marketing consent records are kept until withdrawn.
We use access controls, encrypted website connections, and staff training on confidentiality. No online system is completely secure; notify us promptly if you suspect unauthorised access to your information.
Under the Privacy Act 2020 you may request access, correction, and withdrawal of consent where processing is consent-based. Contact us using the details above. If unsatisfied, you may contact the Office of the Privacy Commissioner in New Zealand.
Some providers may store data outside New Zealand. We take reasonable steps to ensure appropriate safeguards consistent with applicable privacy principles.
Services are primarily directed to adults. We do not knowingly collect information from individuals under sixteen without parental involvement. Contact us if you believe we received such data in error.
Promotional messages are sent only where permitted and aligned with your preferences. Opt out anytime using unsubscribe instructions or by contacting us directly.
We may update this policy to reflect operational or legal changes. Material updates will be noted on this page. Related documents: Cookies Policy and Terms of Use.